Diplomacy is under pressure. Jérôme Duberry, Managing Director of the Tech Hub and Co-Director ad interim of Executive Education and Arnaud Danjean, Former Member of the European Parliament and Guest Speaker of the Diplomacy, Negotiation, and Policy Executive Programme, discuss the need for more diplomacy at a time when it is increasingly challenged by actors and global issues.
Why do we need diplomacy today?
JD: In today’s increasingly polarised world, where tensions slow the pace and limit the scope of international cooperation, we are confronted with a dual challenge. We must simultaneously reinvent diplomacy and address issues that cannot be solved at the state level. This requires rethinking both the rules and governance frameworks that underpin diplomacy, while also finding common solutions to common issues that impact populations unevenly across the globe. Although these challenges are interconnected, the first often overshadows the second, with disagreements on how to collaborate hindering progress on urgent issues like climate change.
The pressing need to revive international cooperation and adapt the United Nations (UN) system to current geopolitical realities has prompted the UN Secretary-General to call for a Summit of the Future taking place in New York this month. Several declarations will be unveiled on this occasion. Among them is a significant push to better incorporate the voices of future generations. But the question remains: what kind of international cooperation do we need? How can we better engage highly relevant actors in global governance, such as cities? This will require more diplomacy, i.e., more peaceful collaboration between states and other actors. It will also require courage, good will and creativity, and Geneva, with its diverse ecosystem, is well placed to host some of these discussions. But diplomacy remains an option only if we succeed in reforming international cooperation to the point where all parties are willing to engage fully. Otherwise, the spectre of violence and war will continue to loom.
What are the current and emerging challenges for diplomacy and multilateralism?
AD: There is an unprecedented number of issues, since diplomacy is confronted with challenges on substance and on the way it functions. The first obvious challenge is a global one, related with the growing contest of the very organisation of the international system itself. More and more actors want not only to take a broader part in the multilateral system as we know it, but many of them want also to review its basic foundations and put into question its relevance.
One other issue, partly related to this global transformation, is the ideological extreme polarisation which seems to make dialog almost impossible. When you portray your adversary as an existential enemy, diplomacy becomes more difficult: it is as if you not only do not speak the same language, but you can’t even find basic common principles to begin the dialog.
Finally, I would also stress the challenge posed by the technological revolution we are going through. Diplomacy was usually an area of expertise, with common rules and a timeframe. Nowadays, through media and social networks, everything is dealt with instantly, publicly and with no restraints whatsoever. Everyone becomes their own diplomat! Not the best way to handle complex international issues that require time, skills, and moderation!
How is technology transforming diplomacy?
JD: Technology has long played a pivotal role in international affairs due to its close ties to economic and military power. What is changing today is not only the rapid pace of technological innovation but also the way in which these innovations increasingly converge, creating a positive feedback loop that accelerates further advancements. Emerging technologies such as Artificial Intelligence (AI) are expected to have profound societal and geopolitical impacts in the future, adding layers of complexity and uncertainty to their role in international relations.
Diplomacy cannot remain indifferent to these shifts. Virtual embassies are being established, chatbots are employed to engage with citizens, and “digital” ambassadors are being appointed to build relationships with Silicon Valley. AI is increasingly used to assess the consequences of political decisions during complex negotiations, predict political crises, anticipate humanitarian disasters, and harness quantum computing for encryption, with implications for surveillance. However, it is essential that emerging technologies do not exacerbate the digital divide. Effective governance and regulation of these technologies are critical.
What are the new forms of diplomacy emerging?
AD: As new actors such as private companies, civil society activists, Non-Governmental Organisations (NGOs), and non-state armed groups have been challenging nation-states as key actors on the international stage with more and more frequency, diplomacy is no longer the privilege of traditional national and multilateral apparatus dedicated to inter-states relations. Each actor has its own international policy and its own diplomatic instrument.
Multinational companies and most big NGOs can be, more or less, compared with traditional national diplomatic organisations in this regard, using dedicated, professionalised people and a well-identified institutional process. What’s more, they successfully interact with traditional diplomacies in a well-defined framework.
The big clash comes from the more-individualised actors emerging from civil society and whose legitimacy is based on popular support through media, social networks and specific causes, sometimes in pursuit of only one goal. They don’t see diplomacy as a two way street but more as a univocal tool to set up their own agenda, with little space for compromise. They see traditional diplomacy as a sphere of cold “realpolitik”, to which they oppose transparency and popular accountability.
There is also profound transformation within traditional diplomacy, in the sense that instead of being based on dialogue and the search for mutual agreement, diplomacy becomes more and more transactional. The aim is not to find a mutually acceptable compromise enshrined in a set of rules and principles, but to get a deal done at any cost. This is also a trend affecting diplomacy and multilateralism, since it does not contribute to a sustainable and stable system.
By Jérôme Duberry, Managing Director of the Tech Hub and Co-Director ad interim of Executive Education and Arnaud Danjean, Former Member of the European Parliament and Guest Speaker of the Diplomacy, Negotiation, and Policy Executive Programme
Dear Jérôme and Arnaud,
I appreciate the insights shared in your article and would like to offer another perspective for consideration.
The intersection of technology and diplomacy reveals some thought-provoking parallels. In Silicon Valley, there is a strong focus on decentralization, ethics, future work, and AI regulation, which drive radical transformations and reshape global interactions. This approach contrasts with the diplomatic framework you describe, which appears to lean toward cautious adaptation rather than the deeper transformations technology demands. Balancing these two worlds is undoubtedly challenging.
A useful perspective from recent discussions around AI highlights that true progress often requires stepping beyond incremental change. Governance systems that thrive in an era of rapid technological disruption embrace fluidity, experimentation, and openness to decentralized power. This mindset of disruption—reflected in institutions like Stanford and Silicon Valley—can inspire diplomacy to evolve into something more dynamic and proactive, rather than reactive.
Integrating elements such as decentralization, innovation, and experimentation into diplomatic frameworks could position diplomacy as better equipped to engage with the complexities of modern global issues. Such an approach could foster governance models that align more seamlessly with the rapid technological evolution we are witnessing, ensuring a productive balance between diplomacy and innovation.
Thank you again for your work on this important topic. I look forward to further dialogue on how these two fields can inform and inspire one another.
Best regards,
Silvia